Slow internet can be caused by multiple things. Some things are easy to fix and others may require help from your ISP. Below are some things to try to help your speeds.
1. Check your speed package*
2. Click here to run a speed test*
3. Turn off or unplug your ONT and router for 30 seconds
4. Disconnect devices that are not in use
5. Switch Wi-Fi networks (from 2.4GHz to 5G and vice versa)
6. Hardwire devices if you’re able to

Testing on 2.4GHz will give you results that are about 10% of your total speed package. Testing on 5G networks will get speeds up to your total speed package.

We do not guarantee Wi-Fi speeds, every router will have different Wi-Fi speed capabilities. Check the Tech Specs when shopping for a router for your specific needs. We will charge a service fee if you require help setting up your own router.

*Checking your speed package can help you determine if your speed test results are within range of the speeds you subscribe to. Plugging directly in to your ONT using an Ethernet cable will give you the most accurate results of your network speeds. Speed test results will vary based on equipment, time of day, and speed test servers.